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When Bad Work Processes Motivate Good People to Do Bad Things

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The Effects of Bad Work Processes

I had the opportunity to observe the effects of bad work processes up close last night.

Yesterday, the fabulous redhead and I got one of those calls you’d rather not get: a close family member was being taken to the emergency room in an ambulance.  Was it a heart attack?  Stroke?  We didn’t know.  We just knew we needed to be there.  So we threw some clothes in a bag and headed for Tennessee, arriving just after 11:00 PM.

What happened over the next eight hours was a study in frustration.

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Posted by Martin Ramsay in Productivity & Performance