I get this question a lot… So Phil, when you talk about empowering people, aren’t you really suggesting we’re giving them free rein? The short answer is “no,” — I’m not saying that at all. In fact, I don’t think most organizations ever have to worry about going too far when empowering people. Early in my career, I lived through a situation that showed me empowered employees can lead much further than we imagine — if and only if — we give them the chance. Let me explain. (more…)

After the significant emotional event of COVID-19, employees coming back to work may feel and act differently. What should leaders be doing? Consider this. (more…)

Just last week I had an exchange with a colleague asking my take on how to check an employee’s work from home productivity. Jerry wrote, “I’m fielding a new question from my clients who now have a WFH workforce and…one of their first questions is, ‘How do I know my people are working from home?'” Jerry’s question boils down to how supervision from a distance can work effectively. Let’s take a closer look. (more…)

Encouragement for Leaders in Crisis Mode

Ideas for Navigating the COVID 19 Chaos

As a leader in your organization, your top priority must be to create some sense of order out of the chaos that COVID 19 is creating. It is an uncertain, likely overwhelming responsibility.

To encourage you — the leader — as you’re rethinking processes, redeploying resources, reassuring employees and customers, making serious decisions in real time — here are 3 ideas to help you successfully navigate these challenging days.

I love a good story — and I’m sure you will have some incredible successes to tell in the days ahead — examples that I’m sure will serve as encouragements for leaders for years to come! (more…)

In doing some professional research recently, I stumbled upon an article that referred to a Gallup study with some interesting findings. The article said the demographic of 21 to 37 year old employees are 20 times more likely to stay and not change jobs if they have they have this one thing. As someone who regularly helps company leaders get better at employee retention, that statistic grabbed my attention. Here’s what those employees want… (more…)

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